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Hi, we have MT on a website (www.ernestwright.co.uk) and on a staging site:
http://www.staging.ernestwright.co.uk
Now on both it used to work, but I cannot start up MT anymore.
On the staging it says ‘can’t open cannot decode raw data’ NSURLErrordomain: -1015
and on the other website, the live one, it only loads like 1/2 of the header, the rest stays dark.
Any ideas on this one?
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From checking around online this might have something to do with gzipping. Try going to the standalone Microthemer > Preferences page and set “Gzip the Microthemer UI page for faster loading” to “No“. It may be that your server has started applying gzip itself, in a way that is not compatible with Microthemer.
If that doesn’t work, you could try disabling some security or caching plugins. Another possible source of the issue according to an article I found.
Cheers,
Sebastian
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Thanks. I already stopped the caching plugin (it used to work anyway) but this did not help.
Now, we set Gzip to ‘no’ but still: at the staging website MT loads, but only shows the top of the page in the window (i can send you a screendump – cannot attach a file in this forum).
The other website, the live one, has the exact same issue. (yesterday it did not load at all 😉 now we have the same window.
Any other idea?
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Hmm.
Could you try installing the following version which fixes an issue another user had with launching MT in a new window from a different domain to the one MT runs on:
https://themeover.com/misc/5.7.0.5/microthemer.zip
If that doesn’t work, would you mind sending access details via our secure contact form so I can troubleshoot this for you?
Thanks,
Sebastian
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