Redirect to homepage [when trying to validate license]

This topic contains 6 replies, has 2 voices, and was last updated by  Sebastian 7 years, 7 months ago.

Author Posts

puccino

Hello, i just purchased your plugin today, and i can’t validate it, it is always redirecting me to my site homepage.
When i go to url http://mysite.com/wp-admin/admin.php?page=tvr-microthemer.php it redirect me to http://mysite.com/


Sebastian

Hi there,

I’m sorry that you’ve encountered some issues with redirecting. This isn’t an issue I’ve heard of before. My best guess at this stage is that a rule in your .htaccess file, or a security/SEO plugin is not playing well with Microthemer.

I’d be happy to have a look at your site if you don’t mind creating a temporary user account for me on the affected WordPress install? You can send the login details securely via this contact form: https://themeover.com/support/contact/

If you’d prefer not to provide login details, please message me via the contact form anyway to discuss alternative options.

Many thanks,

Sebastian


puccino

Hi, just sent you login details.

Thanks for your help. 🙂


Sebastian

Thanks,

I can see that the redirect happens once Microthemer tries to load the frontend of your site in an iframe. I just need to figure out exactly which script is causing this functionality. I suspect it is some Javascript somewhere in the iframe. I will update you when I have more information.

Cheers,

Sebastian


Sebastian

Just to let you know, I haven’t forgotten about you. I wasn’t able to immediately locate the code that was causing the redirect so I added you to my list of 5 issues that require a site inspection to troubleshoot. I’m going through these now…

Cheers,

Sebastian


puccino

Ok thank you, you think it could be my theme ?
I am planning to change it..


Sebastian

It’s either something in your theme or one of your plugins. If you have a local version of the site you could try disabling all other plugins to see if that solves the issue. And then re-enable them one by one to discover which one might be redirecting Microthemer. Similarly, you could try switching theme.

I suggest doing this on a local copy in case the live site is active and you don’t want to interfere with it.

Cheers,

Sebastian

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