Support
Sebastian.| Author | Posts |
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 Leomalmo
July 9, 2012 at 8:59 pm
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Heads up! this post was created when Microthemer was at version 1. The current version is 7. Some references to the interface may be out of date. Hi! |
 Sebastian
July 9, 2012 at 9:27 pm
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Hi there, I’m sorry to hear that you’re having trouble validating your purchase. I can see that your hotmail email address is in our database of validated users, so it should be working. When you go to the Microthemer Preferences page, enter in your hotmail email address and then click save, Microthemer should give you a “Your email address has been validated. Microthemer will look for updates automatically now.” message. Does Microthemer give you a different message instead? Cheers, Sebastian |
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Leomalmo
July 10, 2012 at 2:59 pm
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I have done this several times. The only message I get is “Preferences saved”. I have also tried to disable all other plugins, but it makes no difference. |
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Sebastian
July 10, 2012 at 3:33 pm
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Ah I think I know what’s going on. Try removing your email address so that the field is just blank and then click save again. Then, re-enter your email address and click save for a second time. That should work. If it doesn’t, post back here and I will email you about accessing your WordPress install so that I can troubleshoot this further. Microthemer only tries to connect to Themeover’s server when the email address you are trying to validate changes, hence the need to remove and then re-add your email address. I imagine there was a connection failure when you first saved your email address (if I’m right about the cause of this problem). I apologise for the inconvenience. Regards, Sebastian |
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Leomalmo
July 10, 2012 at 4:22 pm
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You were right about the cause of the problem. Now it´is OK. Thanks for your help! |
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Sebastian
July 10, 2012 at 4:36 pm
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Glad to hear it! |
