Support
Sebastian.| Author | Posts |
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 robjerob
October 13, 2013 at 9:20 am
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Heads up! this post was created when Microthemer was at version 2. The current version is 7. Some references to the interface may be out of date. Hello, I purchased the plugin on Codecanyon and send a mail via the contact form. Please advise me. |
 Sebastian
October 13, 2013 at 11:36 am
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Hi Rob, I’ve validated your email now (this needs to be done manually for CodeCanyon customers). If you have any further problems please write back here. Thanks, Sebastian |
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robjerob
October 14, 2013 at 4:16 pm
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Thanks for your quick answer. Rob |
 scratchrobot
December 21, 2013 at 7:37 pm
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Hi, I also purchased the plugin on Codecanyon and my email address could also not be validated. Thanks in advance, |
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Sebastian
December 21, 2013 at 8:49 pm
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Hi Tony, I’ve validated your email now and responded to your private message. Cheers, Sebastian |
 Smurf
December 27, 2013 at 4:04 pm
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Hi, I purchased the plugin on Themeover and send a mail via the contact form. Please advise me. |
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Sebastian
December 28, 2013 at 1:34 pm
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Hi Shane, I’m sorry to hear you’ve run into trouble with the validator. I didn’t actually receive your contact form message. When do you send it? Either way, I will email your Gmail address you signed up with now to resolve this. Cheers, Sebastian |
 leebee
January 13, 2014 at 9:12 am
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Hi, I also purchased the plugin on Codecanyon and my email address could also not be validated. Thanks |
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Sebastian
January 14, 2014 at 10:38 am
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Hi Leebee, I’ve manually added you to the list now. Thanks for your email (via the recommended CodeCanyon channel: http://codecanyon.net/user/themeover – for any other CodeCanyon customers reading this thread) Cheers, Seb |
 lenny77
March 14, 2014 at 12:09 pm
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Hello, Well not to sound like a broken recored But I too purchased the plugin on Codecanyon and cannot Please advise me. |
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Sebastian
March 14, 2014 at 12:15 pm
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Hi Rob, The please could you contact me via this CodeCanyon contact form with the text “validate my email”. This allows me to confirm your purchase on CodeCanyon and then I will manually validate your email address (it’s automatic when you purchase through themeover.com). http://codecanyon.net/user/themeover It does have a note about this next to Microthemer’s email validation options but I appreciate it can be easy to miss this. Cheers, Sebastian |
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Sebastian
March 14, 2014 at 12:35 pm
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Hey, I can see that your email address is already in the database. I’ve sent an email to your shaw.ca address requesting further details to help me troubleshoot the issue. Thanks, Sebastian |
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Smurf
March 14, 2014 at 12:58 pm
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Hi When my e-mail would not validate I found in my Control Panel Outgoing Connections was activated. |
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lenny77
March 14, 2014 at 1:15 pm
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Hello again, It appears that I did make my purchase on themeover.com and not CodeCanyon. Sorry for that I had both windows open for purchase. but I paid via paypal thru this site. Still I cannot use the plugin due to unvalidated email. I tried it in two servers and denied both times. But your Free Lite version worked great. I even uninstalled it and still no go. Please help Dennis |
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Sebastian
March 14, 2014 at 1:23 pm
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Hi Dennis, I got your message about the out-dated email address and have now responded to your gmail address requesting login details for your WordPress install. Cheers, Seb |
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Sebastian
March 14, 2014 at 1:23 pm
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P.S. smurf – thank you for sharing your fix. |
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lenny77
March 14, 2014 at 1:58 pm
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Thank you for your quick response and help in getting my problem solved. Cheers! |
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Sebastian
March 14, 2014 at 2:08 pm
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You’re very welcome! |
