Cannot save preferences – 'Unknown Error'

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jpyser January 19, 2018 at 4:32 pm

Heads up! this post was created when Microthemer was at version 5. The current version is 7. Some references to the interface may be out of date.

Hi, I’m not able to save MT preferences. When I try to do so, I get a warning message saying that I may be logged out (I’m not) and to refresh the page to try again (doesn’t work).

Using Divi theme, with the latest versions of WP and MT. Deactivating plugins doesn’t make a difference.

This is the error message pop-up: https://ibb.co/fWmieG

Any suggestions?

Cheers

Sebastian January 19, 2018 at 5:30 pm

Hey,

Sorry for the trouble. Someone else just reported this issue via email. And they’ve provided me with access to their site so I can troubleshoot. I’ll update you when I’ve found a fix. In the meantime, you can also edit MTs preferences via the General > Preferences option in the main Microthemer interface. That should work if your problem is exactly the same.

Cheers,
Sebastian

jpyser January 19, 2018 at 5:38 pm

Thanks Sebastian. Didn’t notice that I could edit my preferences from the main MT interface – that works without any problems.

Cheers

Sebastian January 19, 2018 at 6:48 pm

Just to let you know, I’ve released an update (5.1.4.2) which fixes the issue on the standalone preferences page. It also includes new transition properties, which were previously only available in the beta.

Cheers,
Sebastian

jpyser January 19, 2018 at 11:17 pm

That’s great. Thanks again, Sebastian. Have a good weekend.

Cheers

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