Google Font 404 [RESOLVED]

Hi Greggot, I’ve responded to your email about this requesting access to your site so that I can troubleshoot the issue.

Thanks,
Sebastian

Hi Greg,

I’m sorry to hear that my communications haven’t been coming through.

I’ve emailed you again from a different email address this time, with the subject “Requesting access to your site”. Please either reply to the email or if you don’t receive it please send me some login details via my secure contact form: https://themeover.com/support/contact/

I will then look into the cause of your 404 error.

Many thanks,
Sebastian

Hey Greggot,

Yes I did receive your login details, thanks. I’m just looking into this now. Your server is returning a 404 on the following URL on your site:

/wp-content/plugins/microthemer/includes/fonts-api.php

(I’ve omitted the domain name just in case you don’t want me to post it).

The fonts-api.php file should exist alongside all of the other files Microthemer needs in order to load. And I can actually confirm that this file does definitely exist by browsing the plugin files via the Extensions > Editor page in WordPress. This points to an issue with your .htaccess file or a 3rd party plugin. Your .htaccess file should have some code that looks like this:

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

This next line is needed so that your server will still load non-WordPress URLs, like regular PHP files:

RewriteCond %{REQUEST_FILENAME} !-f

If that’s missing or has been commented out with a # at the beginning of the line, this would explain the problem. If not, my next guess would be your ‘.html on PAGES’ plugin which must do some URL rewriting in order to add .html to your pages. This plugin might have some compatibility issues with Microthemer. I haven’t tried disabling it as I thought it would be best to get your permission first.

Please let me know if any of this stuff is helpful. If not I will investigate further.

Cheers!
Sebastian

Thanks for that. To rule out any of the code you pasted from your .htaccess file, could you make a backup of your .htaccess file and then delete it or rename it on your server. If the fonts-api.php file still returns a 404 when you refresh your browser then we will know that nothing in your .htacess file is the cause. If the file loads properly on the other hand, we will know for sure that something in the .htacess file is the cause. The next step would then be to remove pieces of the code in the .htaccess file until we can isolate the right line (or try to make educated guesses, which is only sometimes quicker 🙂

Cheers,
Sebastian