In My Downloads, it still says “You haven’t purchased any products.”

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This topic contains 1 reply, has 2 voices, and was last updated by  Sebastian 5 years, 8 months ago.

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inong

In My Downloads, it still says “You haven’t purchased any products.”…I purchased directly from this site – how do I actually get the product?


Sebastian

Hey,

Sorry for the trouble. I searched our system using your membership email address, but only saw an entry for your free trial download. Does your PayPal email address differ from this? Perhaps you could send me your PayPal email address/Transaction ID via this private contact form: https://themeover.com/support/contact/

I will then try to link your purchase with membership account: inong

Many thanks,
Sebastian

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