- This topic has 2 replies, 2 voices, and was last updated 1 week, 3 days ago by
Galen.
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Galen
May 2, 2025 at 3:10 pm
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I am experiencing a very odd issue that seems to be related to the recent update to 7.4.1.0 having some kind of conflict with the hosting (and possibly Litespeed Cache on that hosting) 1. Update Microthemer to 7.4.1.0 It is only happening on some reseller accounts on one of the hosting companies but it means I cannot update Microthemer without crashing the back-end on login. Obviously that means having to choose between working on the site and disabling Microthemer. Given the recent update, is there anything obvious that I should be looking at when troubleshooting the hosting issue that I am guessing is behind the problem? |
Sebastian
May 2, 2025 at 3:20 pm
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Hi Galen, Sorry to hear about this issue. And thanks for reporting it. We need to identify exactly what the fatal error was. WordPress doesn’t show this by default, but you can install the following plugin that will display error logs in your WP dashboard. https://en-gb.wordpress.org/plugins/error-log-monitor/ Try installing Microthemer again, then check the logs and get back to me. Logs can be sensitive so please send them via the contact form instead of posting here. https://themeover.com/support/contact/ Thanks, |
Galen
May 2, 2025 at 3:42 pm
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Thanks Sebastian, I’ve sent the error log details via the contact form. |